TogetherSince is a digital product. This policy explains when refunds are available.
1. Published pages
Once a page has been published, the purchase is non-refundable, as the digital product has been delivered.
2. Unpublished pages
If you have not yet published your page, you may request a refund within 24 hours of purchase by emailing support@togethersince.app.
3. Renewals
Yearly renewal charges are non-refundable.
4. EU, UK & other statutory withdrawal rights
Some jurisdictions (including the EU and UK) give consumers a 14-day right to withdraw from a distance purchase. Because TogetherSince delivers digital content immediately, at checkout you expressly request that we begin providing the service right away and you acknowledge that, by doing so, you lose this 14-day right of withdrawal once your page is published. If you have not yet published your page, the 24-hour goodwill window in section 2 still applies. Nothing in this policy limits any mandatory refund right you have under the law of your country of residence.
5. Refunds & chargebacks
Paddle is our merchant of record and processes any approved refunds to your original payment method. A refunded or charged-back page is taken offline, and its media is permanently deleted after a short grace period (7 days after the page goes offline).
6. How to request
Email support@togethersince.app with your purchase email and (if available) your order reference.